I once encountered an issue while trying to install Microsoft 365 after uninstalling Office 2019. I received the error message stating:
We can't install. This product can't be installed on the selected update channel. Please contact your system administrator and try again.
As a casual user, I didn’t fully understand the concept of update channels in Microsoft Office, which added to my confusion, but then I found a simple solution to resolve this issue: Modify the Registry (disclaimer: Editing the Windows Registry can cause serious issues if not done correctly. Proceed with caution and at your own risk. It’s recommended to back up the registry before making any changes).
- Open the Registry Editor: Press Windows + R to open the Run dialog, type regedit and hit Enter.
- Go through this path in the Registry Editor:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Office\16.0\Common\OfficeUpdate - Delete the OfficeUpdate Key: Locate the OfficeUpdate key in the right pane, Right-click on it and select Delete.
- Restart Your Computer (it’s recommended to restart the computer to apply the changes).
- After the computer restarts, try installing Microsoft 365 again.







