Multilingual Named Entity & Concept Extraction

Every business has only one reputation, and in a highly competititve market like the hospitality one, there is just one chance to give a good impression to your clients.
People like helping people and among travelers this help is usually translated in opinions and recommendations. Before everything and everyone were connected; this practice was just by using word to mouth and had a limited reach. But after the boom of...

A recent report from Accenture suggested 87% of people now use a second screen while watching TV to comment not only shows but advertisement.
Interactions in Social Media generate dialogue and analyzing all those coments can be overwhelming, but it’s necessary to track the success of off-line campaigns. In this post we want to share with you how to measure these second screen interactions...

One of the keys to creating a survey that really generates insight into customer needs is creating the right combination of open-ended and closed-ended questions. Each of these question types has its strengths and weaknesses. Open-ended questions allow...

Being a customer-centric company is a complex task. It requires a perfect understanding of consumer behavior. To achieve this goal companies are using open-ended survey questions, reviews and opinions. The main objective is to maximize business value...