SIRIKT 2013, the outputs.

Some outputs from the SIRikt conference: This is the official summary report film, including short piece on the work we Continue reading →

SIRIKT 2013 – its back to Kranjska Gora, Slovenia

A little later than its usual date in March, The SIRikt 2013 conference takes place in Kranjska Gora, Slovenia the Continue reading →

Personalisation Q&A:

After the Sitecore webinar from last week we had a lot of great questions from the audience, many of which Continue reading →

Personalisation Webinar with Sitecore (the 2013 remix)

I was asked back to Sitecore last week to host another webinar with Phil from Clerkswell where we discussed the Continue reading →

2012 Digital Customer Engagement Report

Finally, after many weeks and late nights of research across industry sectors from across the globe, and valuable consultation with Continue reading →

Customer Engagement Summit 2012

Here are a couple of pictures from my chairing of the Social Media & Customer Service track at the 2012 Summit Continue reading →

Personalisation white paper with Sitecore and cScape

Over the last couple of months I have put together this white paper on personalisation. We teamed up with leading Continue reading →

Article in this month’s Customer Engagement Magazine.

Customer Engagement Network’s latest issue… Yours truly on page 25… Get yours here