There is something about the festive period, that makes us collectively lose our minds and venture into shopping centres and retail hubs like lambs to the slaughter. December is undoubtedly the most unforgiving time of year where you really start to question your judgement. Or lack of.
The journey itself to get to a shopping destination is a bit like a ‘choose-your-own-adventure’ in frustration. You could decide to take public transport (like a million others), and unsurprisingly discover that the trains are packed tighter than Santa’s sack of toys. Then there’s always that one person with their massive suitcase who swears they ‘need to get to the airport’. (Mate – Heathrow’s in the other direction; maybe use an app?). If you do manage to board one of these transportation vehicles, you’ll essentially be playing an advanced version of ‘People Tetris’- wedged between someone’s Starbucks coffee and what feels like the entire stock of Primark.
Or you could drive. And find yourself spending 45 minutes in traffic watching pedestrians overtake you, all while questioning your life choices, and making deals with the traffic gods. ‘Just one green light please, and I promise I’ll start my shopping earlier next year’. The parking lot itself is where humanity first begins to unravel. You’ll witness otherwise normal people stalking random shoppers with their cars, following them through the rows like predators tracking wounded prey. Like that seemingly sweet elderly lady who is now locked in a silent war with a man in a BMW over a parking space, neither willing to back down. This is their Everest.
Either way, you’re going to be participating in an urban triathlon nobody signed up for. And surprise, no one gets a medal for completing it. But you’ll definitely have the scars and trauma to show for it.
I suppose what makes it marginally worse is when you have colleagues or friends who finish their Christmas shopping in August. They’re probably at home right now, perfectly wrapped presents arranged with one of those fancy recipient name tags, sipping hot chocolate and watching Love Actually or The Holiday. Meanwhile, the rest of us are here, fighting for our lives in the gift wrapping aisle, wondering if our loved ones would notice that their present came in a shopping bag with a scribble over a particularly feisty price sticker that you lost the battle with.
So, you finally made it into the shopping centre? Yay! That’s where the real ‘fun’ begins. I always feel like people who design shopping centres are evil geniuses who sit in a dark room somewhere, as they watch us try to navigate their masterpiece maze. Honestly, they’ve mastered the art of psychological warfare. Take those interactive maps? The ‘You are here’ is meant to be something that’ll help you find your way. Instead it says ‘go North’ with a compass on the top right. NORTH? I’m indoor shopping, not going on a quest!
And why is it that no matter which entrance you use, the shop you need is always at the opposite end? It’s like they’ve created some sort of retail black hole where ‘Claire’s Accessories’ is somehow equidistant from every single entrance. Don’t even get me started on those “helpful” directory boards that list shops by category. “Oh, you want Superdrug? That’s under ‘Health & Beauty’ on Level 2, ‘Pharmacy’ on Level 1, and ‘Gifts’ on Level 3” – same shop, three different locations, all of them wrong.
The escalators, of course, are strategically placed to ensure you have to walk past exactly 47 shops you don’t need to reach the one you do. They move at the pace of continental drift, packed with people who seem to have forgotten that walking is an option. Meanwhile, you’re doing some sort of retail HIIT workout nobody asked for – because whoever designs shopping bags must have a twisted sense of humor. They’re either massive but containing one sock, or tiny but somehow heavier than your monthly grocery shop. You end up doing this weird bag dance, switching hands every few minutes, trying to find the perfect balance. And just when you’ve mastered the art of carrying seven differently sized bags, someone hands you one made of paper that’s thinner than your remaining patience.
Oh, and the music. Can we talk about the Christmas music? It’s like they’ve got Mariah Carey on loop, interrupted occasionally by Wham! – and you know what? You’ll inevitably catch yourself humming along, maybe even doing a little shoulder wiggle in the queue, until you make eye contact with another shopper doing the exact same thing. That’s when you both look away, pretending it never happened. But we all know it did.
If you’re (un)fortunate enough to bring kid(s) along, well, congratulations – you’ve voluntarily chosen chaos mode. You’re now essentially a human octopus – one hand holding coffee that you desperately need, another clutching the aforementioned shopping bags, one eye on your phone’s Christmas list, the other on your child who is getting increasingly inspired by the mall’s spinning display of festive socks. “No, we can’t visit the other shop that’s like Hamleys” becomes your new mantra, repeated approximately every 10 seconds. It’s that time when children suddenly evolve from cute tiny humans into sleep-deprived gremlins, their ‘I want’ lists longer than government legislation. They orbit the toy section like satellites, occasionally crashing into displays with the force of small meteorites. The only solace is when you see other parents also having to negotiate with their kids like they’re handling international peace treaties. Parenting misery truly likes company.
The food court is its own special circle of hell – a sort of gladiatorial arena where the weapon of choice is ‘passive-aggressive staring’. You’ll pay £17 for a sandwich that tastes a bit like disappointment, but first, you need to find somewhere to eat it. The real pros? They’re the ones who’ve mastered the art of eating their hot dogs while standing up, bags balanced between their feet like some sort of festive flamingo, having given up on the dream of finding a seat.
Enter the complex social dynamics of food court wars. There’s the classic hover-and-stare brigade – people who’ve mastered the art of making you feel guilty about still having half a burger left. They’ve got their trays ready, circling like vultures, perfecting that unique ability to tut without making a sound. You know the ones – they’ll stand just close enough to make you uncomfortable, but far enough away to deny they’re doing it on purpose.
Then there’s the table hoarders – the elite squad who’ve been camped out since breakfast, surrounded by shopping bags like they’re building a retail fortress. They’ve got three chairs for their bags, a prime spot near the plug socket, and they’re on their fourth coffee with no signs of moving. You’ve got to admire their dedication, really.
Let’s not forget the space optimists – bless them – trying to squeeze four people and eight shopping bags around a table clearly designed for two. “We can make it work!” they declare, as someone’s Sports Direct bag slowly slides under your chair, and their McDonald’s drink edges dangerously close to your Zara purchases.
And my personal favourite – the receipt enthusiasts. They’ve finished eating 20 minutes ago but they’re meticulously examining their shopping receipts like they’re decoding ancient manuscripts, completely oblivious to the growing queue of people clutching trays and giving them the eye. Meanwhile, that group of teenagers has somehow managed to occupy eight seats while purchasing a single portion of chips between them.
It’s a delicate dance of British awkwardness – nobody wants to actually ask anyone to move, so instead we all just stand around, avoiding eye contact and pretending we’re totally fine eating our overpriced food while balanced on one foot. The only winners are the pigeons who’ve somehow made it inside and are living their best lives on abandoned chips and sandwich remnants.
Here’s the thing though – I absolutely love the festive period. There’s an inexplicable magic in this madness. Between the chaos and the queues, you’ll catch glimpses of what it’s all about: a child’s face lighting up at the Santa’s grotto, the elderly couple helping each other pick out presents, the teenager secretly buying something for their younger sibling. And that joy when someone opens a gift that you’ve chosen, and their face lights up. Of course, by time you escape, clutching bags full of things you never intended to buy, you’ll have forgotten what day it is. Your only comfort is knowing that somewhere in those bags is a gift for yourself – your reward for surviving this festive gauntlet.
Welcome to Christmas shopping – where holiday joy meets utter chaos, and somehow, despite everything, we still love it. Just maybe next year, I’ll at least make a list. I’ll be more like Julia at work. I’ll do all my shopping early, wrapped with colour-coordinated paper and bows that match… and remember to bring the bags for life that are definitely still in the car. Probably.
Narrator: They did not do their shopping early next year. But they did buy more bags for life.


































