Let’s face it. Everything is already online. Every thing. What are the things we should consider when shopping online? Here is an insight:
Convenience
If all websites are https – It is becoming more common for e-commerce sites to become “https” compliant but there are still plenty of sites that aren’t. Complying to this would make it more convenient for consumers to trust sellers since they will be revealing confidential information such as their credit/debit cards or bank accounts.
24/7 customer support – Having 24/7 customer supports means immediate concerns can be addressed right away. Should I need to cancel, update, or inquire about an order late at night I’d be able to do so rather than wait for the next day and be told it’s too late to make any changes.
Less Convenient
No exact size dimensions – One of the biggest benefits of shopping directly at the shop is that you can measure the product such as clothing or shoes before buying them. If there were no exact size dimensions provided online then it would not help at all to make a proper decision before purchase.
No order tracking on shipments–When I shop I want to have the product right away, the closest solution to this online is to have the product shipped right away for an extra price or simply track your order to have the peace of mind that it is on its way. If this feature wasn’t available I would shop less online.
3 products I’d buy without hesitation:
- Clothing – Clothing is the probably the most common product bought online and doesn’t pose much of a risk so there’s really no need to think much before buying some.
- Airline ticket – As for airline tickets, it would depend on the situation like for example if I came across a great airfare deal even if it was to someplace I never planned on visiting I’d still buy that ticket because it is an opportunity that isn’t always available.
- Books – I wouldn’t hesitate buying books online simply because if I am looking for a particular book I would already know what it’s about and there’s no need to decided on various factors such as size, color, etc.
3 products I’d think about before buying:
- Online courses – As much as I’d love to learn stuff online I’d think twice before investing on online courses. The main factor would be searching for customer reviews, I’d want to see how people thought about it first because once I buy it I will be investing time into learning it as well.
- Gadgets – Similar to online courses I check for reviews on gadgets first before making a decision to buy one. There are a lot of sites and even YouTube videos dedicated to testing out gadgets so that you don’t’ have to.
- Food–I see a lot of online vendors selling food and whenever I see their pictures I immediately want to try them but most often than not I don’t. This is probably because I prefer to have something right away rather than wait a couple of days for their next group delivery.
3 products I’d never consider buying:
- Music–Not that I’m not into supporting musicians but I can’t remember the last time I actually bought music online. I usually just download or stream it, the ease of doing this without the cost is the main reason why.
- Medicine–If I need to buy a product that will literally affect my life then I would rather be safe than sorry and buy it directly from the pharmacy.
- Animals – Having a pet is a responsibility and it starts from the source, I wouldn’t buy them online even if the seller were truly legit. I just want to minimize risk and have the peace of mind that the pet I have is safe.