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Communication is never one directional. While it is important to keep the congregation informed about decisions, it is equally important to solicit their feedback. In one church I served, we closed the monthly business meetings sessions with a public comments time. During this agenda item, any member of the church could give a public commendation or air a complaint. I suspect some readers are asking right now, “You did what?” Yes, we gave a time for any appropriate public comments. It never turned ugly.
A few years ago, I served Valencia Hills Community Church, a church going through a difficult time, as their transitional pastor. Their average attendance had plummeted from over a thousand to fewer than four hundred in a period of two years, including many of their staff members and founding pastor. I came in on a six-month contract to help them navigate through this season of high anxiety and uncertainty. One of the things we did in the opening months was open up feedback lines. We hosted several town-hall meetings where I listened to the concerns, hopes, and dreams of the people. Staff members took notes and I circulated a
“Did I hear you right?” questionnaire
during the weekend services where participants could provide a 1–5 scale on the questionnaire statements to enhance the feedback loop.
At first, some on the leadership team asked me not to have the meetings, thinking they could become volatile. However, I felt transparency was especially important because of the anxious environment. Please note: I did not listen and ignore what I heard. I listened, made sure I was hearing them correctly, and then considered their feedback as I led the church through the anxiety back to focusing on their mission.
Disagreement was okay. People did not have to agree with me and I did not have to agree with them. What was important was that we communicated in a respectful way and worked out a strategy for the future.
Pastoral Ministry in the Real World: Loving, Teaching, and Leading God’s People, © 2015 by Jim L. Wilson
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Communication is essential because it’s how we connect, share, understand, and influence others, forming the foundation for all relationships, learning, problem-solving, and career success by building trust, resolving conflicts, expressing needs, and fostering collaboration in personal, academic, and professional life. Without it, we become isolated; with it, we grow, build communities, and navigate the complexities of daily existence.
Public comments are crucial for citizen input on government rules, providing direct influence, transparency, and data for agencies to understand public concerns, needs, and potential impacts before laws are finalised, while also serving researchers as rich data for analysing public opinion and participation. For a church, it is also a good asset to come to know what people want and if they agree with how the matters are going. They help spot unintended consequences, foster deliberation, and ensure more inclusive policymaking.
For a church community, it is very important to keep the members alive, that enough work is done to communicate frequently and not just without the members making decisions beyond the heads of the believing congregation.
Real-world experiences, research, and community impacts have to be provided. A forum makes it possible for the local members of the ecclesia to advocate for action, but also to register complaints, if necessary, or learn how to get more involved in local aid of the community.
What strikes us when forums are held about the church, that many people have wrong ideas about certain denominations. Unknown is unloved.
If we explain more about the history and development of the church during a forum, plus explain why there are certain churches that distance themselves from the larger standard churches, it becomes clearer to several people what those churches stand for and why.
In this way, a lot of opposition to certain churches can often be removed.
It is always very important that discussions and exchanges of views are held in a respectful manner. Only in this way can satisfactory progress be made.
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Preceding
- Public Communication
- Philosophy hand in hand with spirituality
- Science, belief, denial and visibility 1
- Being Religious and Spiritual 5 Gnostic influences
- Being Religious and Spiritual 8 Spiritual, Mystic and not or well religious
- Framework and vehicle for Christian Scholasticism and loss of confidence
- Team Learning and Personal Accountability
- The Pastor Theologian
- Counterfeit Gospels
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Additional reading
- Meeting – Vergadering
- Parish, local church community – Parochie, plaatselijke kerkgemeenschap
- Church indeed critical in faith development
- The Ecclesia in the churchsystem
- Being Christian in Western Europe at the beginning of the 21st century #1
- What does it mean to belong to a church community
- Manifests for believers #5 Christian Union
- Illuminating our minds and watching out
- Personal thoughts, communication, establishing ecclesia and guest writings
- Expectations for obtaining certain positions in the church community
- Preaching as Public Speaking
- What part of the Body am I?
- United people under Christ
- A deconstruction journey
- Planting and watering in Belgium
- Thought for today “Being our brother’s keeper” (December 10)
- To find ways of Godly understanding
- Two synods and life in the church community
- 72 Synod Fathers on the topic “The vocation and mission of the family in the Church and the contemporary world”
- Main churches losing population share
- Unhappy people in empty churches
- Not everyone in the churches of Christ are “ungodly”
- As a small church needing encouragement
- Being religious has benefits even in this life
- Offering words of hope
- Small churches of the few Christadelphians
- Hypersensitive is the word that best describes me








