Do NOT expect your audience to listen to you AND read at the same time

I just watched a video put on by LinkedIn’s marketing team. The topic was “Creative + Targeting Alignment”. One of the themes of this exceeding long presentation was to find the pain point of your target and offer yourself up as a pain relief remedy. Well, the video certainly found my pain point but it failed to offer me any pain relief. In fact, it aggravated it.

Ryann did most of the talking. That was not the problem. She is a good speaker. The problem was that while she was talking, she also showed texts in tiny prints and cheesy cliparts. She was asking the audience to listen to her talk while reading a bunch of barely readable text on the screen. This was very distracting.

People generally can read a lot faster than listening to a speaker. So while she was droning on about her second of seven points on the screen, I was already reading the sixth point. This was like watching “Gone with the Wind” when they also splash the text from the novel on the movie screen. You are expected to watch and listen to the movie while reading the book simultaneously? I don’t think so.

A presentation is literally a conversation with the audience.

When was the last time when you were having a nice personal conversation with a friend at the coffee shop and your friend held up a piece of paper with bunch of tiny text next to her face while she talked? Never, I hope.

Two minutes into Ryann’s presentation, I had to either mute her voice or look away from the screen. I simply could not listen to her AND read the tiny prints SIMULTANEOUSLY.

Her lengthy presentation (an assault on both our visual and auditory senses) garnered about 140 likes. I am sure she would tell her boss that it was a great success. But if there were a dislike or angry emoji, she would probably get over a thousand of them – assuming more than a thousand people suffered through her all-too-lengthy presentation. I had to quit after 30 minutes of her sensory bombardment since I was starting to get a headache.

Many speakers fail to grasp the concept that the focus of a presentation should be ON the speaker. Splashing some tiny barely readable prints on the screen distracts the audience who will then try to read those prints instead of listening to the speaker.

You can EITHER talk to the audience OR show them texts to read. But you CANNOT do BOTH effectively.

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A “visionary” with his bad presentation

There is a guy on LinkedIn who calls himself a “visionary, dynamic Operations Leader with a continuous improvement mindset and a high impact executive” who posted a chart like this one:

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The chart is not his. He stole it and he thinks it is great. This is another classic example of a presenter trying to jam everything onto a single slide. The slide itself would not be so bad if they got rid of the fine prints and just went with the words in bold. But like bullet point slides, they just have to jam everything in it.

On the visionary thing: if someone needs to tell everyone he is a visionary, he is not much of a visionary. It is like an idiot claiming he is smart or someone who is poor claiming to be rich. Remember some politician calling himself a stable genius when he is neither stable nor bright?

That bit about being a “dynamic operations leader” and a “high impact executive” is straight out of the Bullshit Generator.

Another Epic Fail in Presentation

I was invited to view a presentation on SDG Token. The presenter started talking about SDG-linked token holders and he show this slide filled with words and graphics that are barely readable. As he droned on, I was trying to decipher those words on the screen. I was not listening to him at all. In fact, I found his voice a distracting annoyance as I tried to understand the slide.

In other words, the speaker lost me.

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He then went on to another slide like this:

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I had no idea what PIHG, AUTOMEDI, HoFT or FintechHK stand for. I was not listening to the speaker.

Later, by some miracle, the screen turned to this:

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Here we have Sian Young have a conversation with Lowellyne James – one on one. No distraction. No cheesy clip art for me to decipher.

Folks…this is exactly what a presentation is supposed to be like – a one on one conversation between two speakers or with the audience. You do not need to flash your talking points for the world to see. Remember this: The last time you had a conversation with a friend, did you hold up a bunch of words next to your face while you talked? Of course not.

So let’s do THAT the next time you make a presentation. MAKE the audience focus on YOU and not a bunch of words and acronyms on a slide.

Email me if you have any questions.

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More pointers on Handling Nervousness During a Presentation

As I said before, it is common for speakers – even seasoned speakers -to be nervous before getting on the stage. Your heart starts to pump and your palms get all sweaty. That is a normal response.

For many speakers, that butterfly in the stomach flies away as soon as they launch into their presentation. Why? Because they realize that the audience is actually listening to them. They are not throwing rocks at them. The speakers are connecting with the audience. Their confidence grows as they get deeper into the presentation. They are actually relishing the triumphant moment.

There is a trick many speakers use to gain confidence even before they start speaking.

The speakers remember a time when they accomplished something with great confidence. Maybe it was a time when they scored a goal playing soccer or when they won an award. It was a time when they felt they could do anything.

They relive that moment of great confidence just before getting on the stage.

Some therapists suggest “anchoring” those feelings of confidence by attaching them to some physical things or parts of your body. For example, you can anchor those confident feelings to a pointer or a pen while reliving that moment in your head. Or you can touch your shoulder while you relive your moment of triumph in your head.

So just before getting on the stage, you hold your pointer or you pat your shoulder in exactly the same way when you anchored that confident feeling. Your anchor will trigger that feeling of great confidence in you.

Now – all of these tricks will only work if you KNOW the topic you are speaking on. A speaker with an advance degree in French Medieval literature will ALWAYS be nervous when making a presentation on Einstein’s Theory of Relativity no matter how well rehearsed the speaker is.

Email me if you have any questions.

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Questions to Ask Yourself Before Making a Presentation

Before making a presentation, ask yourself these three questions. No one needs to know your answers. Be honest with yourself.

Question 1: Why am I the best person to make this presentation?

Question 2: What do I want the audience to do?

Question 3: What do I want the audience to believe?

I have said many times that you are telling a story when you make a presentation. Your story must have a beginning and an end. Let’s say you are trying to get your audience to solve a problem. You start by telling them the problem you are trying to solve. And then you tell them what the world would look like once the problem is resolved. So these are the beginning (point A) and the end (point B).

You spend the entire presentation on how to get from Point A to Point B. That is your story.

The best book on presentations I have come across is “Moving Mountains or the Art of Letting Others See Things Your Way” by Henry M. Boettinger. This 340-page paperback was first published in 1969. It is still available on Amazon.

Join me for an one-hour private one-on-one session.

Email me if you have any questions.

Why You Should Not Hand Out Material Before or During Your Presentation

Many presenters like to handout written material before or during their presentations. That is a BAD idea.

The minute you hand out reading material to your audience, they will start reading it instead of listening to you. You want their focus to be on you.

Copyright 2007 Bill Grove

When I was doing my 2-day seminar on environmental compliance, I gave the class a small booklet containing one blank page for each of the nine major topics. I encouraged them to take notes as they listened to my presentation. At the end of the seminar, I handed out a 3-ring binder containing all the topics that I cover in the seminar as future reference material. The class loved it.

One attendee came up to me after the seminar and told me that he had attended many seminars and he always fell asleep at the class. He told me he did not know what I did but noted that I kept his attention during the entire seminar. He did not even realize that there were no bullet points because he was paying attention to what I said during the seminar.

I have trained over 3000 corporate managers in my career and only ONE person fell asleep at my seminar.

This happened at my seminar in Vegas. The fellow was up the previous night gambling and getting drunk on free liquor. When he showed up the next morning, he sat down and fell asleep in less than 5 minutes and fell off his chair and landed face down on the floor. Luckily, the floor in the conference room was carpeted so he did not crack his thick skull.

I had him thrown out of the room.

I later found out that this fellow had a toy business on the side and he came to Vegas because there was a toy convention in town. He convinced his boss to pay for his trip from Los Angeles to Vegas and his hotel room and registration. But he wasn’t interested in attending my class.

I reported him to his employer – a local government agency.

An Interactive Private One-on-One Session with Norman Wei

Come join me for a private one-on-one webinar session on how to improve your PowerPoint presentation.

This is how it works.

Email me to schedule a private one-hour online session on a day that is convenient for you and I will go over with you ways you can make your slides more effective. I will also offer you practical tips on what to do before, during and after a presentation. You will learn how how to handle stage fright. – something even an experienced speakers encounter.

As an option, you can also send me a couple of your slides and I will go over them with you.

You will also receive a PDF copy of my book on “Presentations that Work”.

The cost for the slide review AND the one-hour private one-on-one consultation is $75. Email me the best time and day for us to have the consultation. Payment can be made here.

Email me at norman@normanwei.com if you have any questions.

Norman Wei. A bit of information about me. I have made presentations on complicated subject matters to over 3000 corporate managers over the years. Many managers all over the world have attended my presentation webinars. You will learn from me best practices during this one-on-one private session. I will also share with you some practical tips on handling nervousness during a presentation. Over 100,000 people have read my blogs on presentations.

A few words about photos you use in your presentation

I have said repeatedly that instead of jamming 10 points in a slide, break them up into 10 separate slides. Each slide should cover a topic described in a short caption with a photograph that pertains to your topic. If you are convey fear, use this photo.

if your topic is on how your company’s chocolate is making people sick, show a photo of an emergency room filled with sick people.

Where do you get these photos? If your topic is about nature, take your own photos. If you need a sunset photo to convey serenity in your presentation, use the sunset photo you took with your iphone.

If it involves people, you need to get these photos from agencies such as istock. Why? Because you cannot use photos of strangers without their written consent. Agencies take care of all that. The cost is only a few dollars and there is a wide selection to choose from.

Do not look for photos on Google and use them. Many of them are copyrighted. Most of the time you may get away with it but all it takes is that one letter from the copyright owner’s attorney asking you to pay hundreds of dollars for using his client’s photo. That is a battle you do not want to have.

Join me in a one-on-one session on Powerpoint presentation.

How to Avoid Misunderstanding in Communication

Misunderstanding through miscommunication is one of the most pervasive problems in business. It can happen between buyers and sellers, stores and customers, bosses and subordinates.

It happens during presentations.

This article suggests specific ways to minimize miscommunication.

In presentation, you want to strive for high quality information. In general, if a word can be interpreted differently by different people, it is of low quality. It is a fuzzy word. Problem in communication arises when people assume incorrectly that other people view those fussy words the same way they do.

For example, the word “productivity” is of low quality because we all have our own idea of what productivity means based on our own personal experience. A sales person may gauge productivity by the number of orders taken. The accountant will consider number of shipments and the amount in account receivable to be a better indicator. “Productivity” is a fuzzy word. It means different things to different people.

Terms such as “Machine #2 on production line 5 in building 6 will not start” would be considered very high quality information because everyone knows what it refers to. There is no ambiguity. There are no fuzzy words there. It is much better than saying “a machine is not working”.

Let’s say somebody tells you that a particular person is dishonest. The word “dishonest” covers a wide range of possible behavior. Did he tell a little white lie? Or did he steal money from the cash register?

Certain behavior is considered by some to be dishonest while others may not feel the same way.

Hell – the President of the United States is a con man and a convicted felon and many people do not consider him to be dishonest.

The way we interpret conversations and written words is defined entirely by our own unique road map – or past experience. A presentation is a conversation with your audience. So it matters.

A better way to communicate the “dishonesty” of that person is to describe his behavior in concrete terms. If someone tells us the “dishonest” person took $40 that didn’t belong to him, we can all visualize the same thing.

Here’s a conversation between a manager and his subordinate:

Subordinate: We are low on our cash flow.
Manager: how low?
Subordinate: Lower than last year.
Manager: Really? By how much?
Subordinate: We are 20% off.
Manager: And that will be how much in dollars?
Subordinate: We are short $40,000.

The manager now has a concrete idea of the magnitude of the cash flow problem.

The examples shown above describe the process of using wheelbarrow words – words that can be put in a mental wheelbarrow. Once you use a wheelbarrow word, your listener will be able to visualize your conversation in specific concrete terms. We can now visualize the $40 and the $40,000 in our mental wheelbarrow.

When you say “My wheelbarrow is heavy”, I have no idea just how heavy it is. But if you say “My wheelbarrow has 25 bricks in it”, that gives me a better understanding of how heavy it is.

If you make an effort in communicating – verbally and in writing – in wheelbarrow words, you will reduce the possibility of miscommunication and misunderstanding.

Here is a blog I posted a few years back that was relevant then as it is relevant now.

Come join me for a one-on-one session on PowerPoint presentation.

Why Bullet Points make Us Stupid

“PowerPoint makes us stupid”. That is a direct quote from Gen. James N. Mattis of the Marine Corps, the Joint Forces commander at a military conference in North Carolina.  He of course spoke without PowerPoint. “It’s dangerous because it can create the illusion of understanding and the illusion of control,” General McMaster said in a telephone interview afterward.

This 4-star general is well known for his brusque and outspoken comments. But he also subscribes to Aristotle’s famous dictum on effective communications: Know your audience. He talks like a marine when he is addressing a group of marines. When he is speaking to diplomats, he uses diplomatic language.

Brig. Gen. H. R. McMaster, who banned PowerPoint presentations when he was a Colonel serving in Iraq likened PowerPoint to an internal threat. He was adamant that those dreadful bullet points not be used in briefings by his staff. He famously said “Some problems in the world are not bulletizable.”

Below is the infamous Pentagon PowerPoint slide that prompted a general to say: “If we can understand that slide, we will have won the war.”

There is a similarly pervasive problem in the business world.

Company executives started replacing written reports with PowerPoint presentations (loaded with bullet points) about 20 years ago. The executive would present slides packed with bullet points at a business meeting. He would proceed to speak at length on each bullet points. That was fine albeit half the audience would be in a semi comatose state by the end of the meeting.

The REAL problem came when the PowerPoint slides were passed on down to the lower level staff for implementation. There were no backup documentations. No detailed analysis. Nada. Since none of these lower level people attended the executive meeting and never heard the presentation, they had no idea as to the nuances embedded in the presentation. All they had was a bunch of notes in bullet points and that’s where everything started to go wrong: misunderstanding, misinterpretation, miscommunication, hallucination….etc.

Millions of dollars of mistakes have been made because of this problem.

Always back up your oral presentation with a written proposal.

Norman Wei. A bit of information about me. I have made presentations on complicated subject matters to over 3000 corporate managers over the years. You can learn from my best practices during a one-on-one private session. I will also share with you some practical tips on handling nervousness during a presentation. Over 94,000 people have read my blogs on presentations.