Dit maak my lam as mense die tyd neem om op die internet klagtes uit te lig en dan die storie mooi vir hul eie belang skoei.
My toekenning gaan vandag aan Whale Cottage (www.whalecottage.com)
Agtergrond:
Desember 2008, kort voor ons toemaak. Klient soek blinding. Ons sisteem is van so ‘n aard dat geen blinding vervaardig kan word sonder ‘n faktuurnommer nie. Faktuur word uitgereik en ons maak die blindings. Installasies word ‘n dag voor die tyd bevestig en die spesifieke tydgleuf die oggend van installasie. Installeerder bel kort voor 08:00 om die tyd te bevestig. Kliënt vervies homself oor die vroeë oproep en vloek die instaleerder uit. Blindings word installeer en een blinding is foutiewelik deur die verkoopsman as regs kontrole i.p.v. links kontrole gemaak. Installeerders kontak hom 2 keer om reëlings te tref, maar hy jaag hulle weg.Blinding word op perseel gelos om op ‘n later stadium verwyder te word, aangesien die fabriek sluit vir bouersvakansie en ons nie die kliënt wil ontrief deur nie ‘n blinding voor die badkamer venster te hê nie. Januarie 2009 word die blinding die ogend verwyder en dieselfde dag teruggeplaas.
Nou raak hy die volgende, 3 maande na die gebeure, kwyt:
The Sour Service Award goes to xxxxxx Blinds. The company was efficient in turning an order for a new houseful of Venetian blinds around quickly. However, its service from the time of installation three months ago has been less than satisfactory. The company was called late in the afternoon on the day before installation, to check when the installer would come. They could not give a time the day before, as the allocation of jobs is only done in the morning. No amount of pleading for a time was entertained. At 7h30 the next morning the installer called, to ask if he could come immediately. Having worked late the night before, unpacking boxes, the customer was not amused by the intrusion of the call at an unbusiness-like hour, and could not understand why the company could not have given the time of installation at the close of the day before. After the installation was completed, the customer noticed that one of the blinds had the ‘wand’ and strings on the right hand side of the blind, necessitating the customer to climb into the bath to open and close the blinds every time. This was communicated to Xxxx, the salesman, who promised to fetch the blind to have it changed, in mid-December. Xxxx finally came to fetch the blind 6 weeks later. A two-day promised return of the blind, essential for privacy in the bathroom, became a 10 day wait! The company is most efficient in invoicing the customer, and in chasing payment, without understanding that its staff are delaying completion of the job. The company was not amused when the customer asked whether payment could wait for as long as the job had taken to be completed!
My repliek dus: DUITSERS, en ek het self sterk Duitse bloed, is vol k@k! Hy het ons weggejaag toe ons dit wou regmaak. Op geen stadium is dit belowe dat ons dit mid Desember sou regmaak nie, want ons was toe. Op geen stadium is hy gekontak vir betaling nie. Waarom na 3 maande jou klagtes opbring?
Genoeg galbraak van my kant af. Netnou verval ek tot op sy vlak…oops ek het reeds.