Wayfair Tech Blog

How We Validate Product Dimensions at Scale With Multimodal GenAI

Imagine using an e-commerce site like Wayfair to find the perfect sofa for your living room, only to discover when it arrives that the six-foot length in the description actually measures closer to seven feet. Now you are debating if it's fine that it overlaps the carpet (your partner is shaking their head) or if you should arrange a return and start your sofa search all over. Situations like this highlight the impact on the customer of inaccurate product dimensions on an e-commerce site. They may be frustrated, lose a little trust in e-commerce purchases and maybe even put that sofa back on a truck to the warehouse.

Wayfair Tech Blog

Flag Early, Fix Faster: Real-Time Intervention for Supplier Transfers with Wilma

From its beginning, customer experience has been a core principle at Wayfair. We continually seek ways to make every interaction a delightful experience even when something goes slightly amiss. As part of this commitment, Wayfair developed the Supplier Transfer Program (STP).

Wayfair Tech Blog

Technical Deep Dive: Gemini, Windsurf and Cursor for Modern Development

With deadlines getting tighter and codebases growing, we’re all looking for ways to work smarter. AI assistants promise a lot, but it can be hard to sift through the hype. I spent some time working with Gemini, Windsurf and Cursor to see which ones actually make a difference in a real workflow.

Wayfair Tech Blog

Smarter Shopping Starts Here — How AI Understands What You’re Looking For!

In e-commerce, true personalization begins with deep customer understanding, knowing not just what customers click, but why. Traditional customer understanding models predict affinities such as style or brand preferences from behavioral data like clicks, searches and purchases. However, they rely on fixed taxonomies, require extensive training data and often miss implicit patterns or latent interests that are not directly expressed in behavior.

Wayfair Tech Blog

Automating Supplier Ticket Management with LLM Agents: Lessons from the Field

We have been experimenting with GenAI tools like Cursor, Windsurf and Copilot to increase productivity in the Software Development Life Cycle (SDLC). We have used GenAI for tasks ranging from analyzing DB queries, creating documentation for existing codebase, generating test cases and also generating end-to-end code.

Wayfair Tech Blog

A Two-Year Journey in the Inventory Decoupling Project at Wayfair

We have been experimenting with GenAI tools like Cursor, Windsurf and Copilot to increase productivity in the Software Development Life Cycle (SDLC). We have used GenAI for tasks ranging from analyzing DB queries, creating documentation for existing codebase, generating test cases and also generating end-to-end code.

Wayfair Tech Blog

Teaching Wayfair’s Catalog to “See” Style: An LLM-Powered Style Compatibility Labeling Pipeline on Google Cloud

We have been experimenting with GenAI tools like Cursor, Windsurf and Copilot to increase productivity in the Software Development Life Cycle (SDLC). We have used GenAI for tasks ranging from analyzing DB queries, creating documentation for existing codebase, generating test cases and also generating end-to-end code.

Wayfair Tech Blog

Working with GenAI Tools - Learnings

We have been experimenting with GenAI tools like Cursor, Windsurf and Copilot to increase productivity in the Software Development Life Cycle (SDLC). We have used GenAI for tasks ranging from analyzing DB queries, creating documentation for existing codebase, generating test cases and also generating end-to-end code.

Wayfair Tech Blog

Barrier Platform Powering Catalog Findability

The Findability Barrier Platform drives a new standard in catalog accuracy, empowering domains to manage product visibility requirements independently for compliance, quality, and market-specific needs. By offering clear paths to resolution for suppliers and internal operation teams, the platform minimizes unfindable products, accelerates issue resolution, and ensures a seamless, high-quality customer experience across Wayfair’s sites.