Account suspended and no response from support, still being charged for access

[Mumi666]

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Hi there. I received an account suspension notice for violation of ToS but I cannot understand why.

I lodged a support request on 2 April (Ticket ID: 2706399).

Despite this I am still being charged for access to Copilot.

I understand the support volume is such that responding promptly is difficult, but continuing to charge me and not responding after 9 days does not seem fair since I rely on my account every day.

I would appreciate it if support could advise me on how to restore my account's reputation promptly. If restoring my account is not possible, I hope you can stop charging me. I feel this is an insult to me as a compliant user. You have thoroughly disappointed me.

[ghost]

Did you get a response? Mine got suspended too, it has been more than a month and still no response.
ticket: #2719793

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