I never thought I'd have to beg support for a single reply

[Kareem-dev]

Select Topic Area

Product Feedback

Body

Hello,

As per the multiple discussion posts and 2 tickets I've posted, I've been asking support to reinstate my randomly suspended account for a whole 40 days, but I've still got zero replies.

This is too infuriating, I've stated multiple times that I really need my account, and I've tried all possible methods to get the support to notice. I've posted everywhere and tried everything, but still nothing.

Do I have to beg for support to notice? Is this intentional? Like, I would buy GitHub Pro just to get support to notice my tickets, but guess what? I can't even log into my account to do so!

At this point I'm desperate. What do I have to do to get my account back? Please don't ignore this too.

[Kareem-dev]

Thank you so much for your reply!

I've done most of the things you stated but I still haven't contacted either GitHub's management or Microsoft support yet, but I'll do it right now.

And thank you for providing such a professional email template! Honestly, I would've just lost my composure and began ranting and venting my frustration in the email 😅

I'll inform you immediately if I receive any reply and I'll try to keep you updated. Thanks again!

[Kareem-dev]

Well, that's disappointing...

Back to square one, I guess...
I'll check Microsoft support first before searching for GitHub management personnel on LinkedIn.

[Kareem-dev]

Something's off... I've tried opening the Microsoft support website but I got a 403 error and an "Access is denied" message, from multiple devices. It refused to work until I used a VPN. Then, I wasn't able to reach any actual human support and didn't find any reference to GitHub/GitHub-related issues at all, even in the Azure section (which is supposed to be dedicated to developers, as far as I know...)

So, I'll check that off too as "didn't work." Seems like I have no other choice but to scour LinkedIn for GitHub/Microsoft management.

[LiteBrite82]

Hi @Kareem-dev

Thank you for your patience. The community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours. We appreciate your understanding! In the future, please only open 1 ticket per incident.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion.

Thank you!