GitHub Support unresponsive

[GustavBrock]

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How can you catch attention at GitHub Support?
I put a simple question - how to regain access to our account - twice, but for two weeks now no response at all.
This is so dissappointing. We have used GitHub for a decade with zero issues and didn't expect a situation like this.

So what is going on? Is this a general issue? Is GitHub Support currently crippled by support requests?

[davevad93]

Hi @GustavBrock,

Unfortunately, GitHub support can take a while to respond because they have a lot of daily requests to deal with, in some cases it might even take a couple of months so be patient.

I hope they can solve your issue as soon as possible! 👍

[JGNGWork]

It will depend on the issue to resolve. If something is wrong with your account or organisation, they become hidden and limited.

But the only info you get from the GitHub Support is:

"If you believe this is a mistake, contact support ..."

And then they take weeks or months to give you a clue of what the hell is happening, so you can try to fix it and comply.

Well, that case scenario is no excuse for having too much work. They get extra tickets for lacking in providing information on critical matters.

If somebody breaks a rule, they should be notified which rule is being broken in front, not generating a ticket to know and then another to try to fix it.

[GustavBrock]

I see. At least I'm not lost in a dark hole.

[wkhatch]

It's ridiculous. I thought it was just some system issue. No matter what, it's unacceptable, especially for non technical related issues.

[ruwette]

Well this sucks. Seems like Github is aware of their challenges but dont value customers input regarding their slowness to respond. 3 weeks and counting with no reply. Guess disputing charges and opening new account could be faster. SMH.