My account has been suspended

[eeserdar]

Select Topic Area

Question

Body

hello my account was suspended because I violated the rules. but I didn't do anything, I only opened a membership for copilot and I was using it. I don't even write answers to topics on the forum. if it was suspended because 2fa is mandatory, how can I activate it? because the mail I received says to go to this address for 2fa verification, but it asks me to log in again, but since I can't log in, the problem still persists. my suspended e-mail address thanks

[email protected]

[shinybrightstar]

Hi @eeserdar , 👋

If you’ve lost access to your two-factor authentication (2FA) credentials, you can regain access to your account by using your recovery codes or another recovery option. Please visit GitHub’s Virtual Assistant to explore your available options.

If GitHub doesn’t support 2FA via text message in your country, you’ll need to set up authentication using a TOTP application. For more information on configuring 2FA with a TOTP app, here is the documentation.

Please visit our FAQ or explore similar discussions in case you have additional questions.

If you’re unable to resolve your issue with the resources above, please open a ticket in our Support Portal, as no other Community Discussions team members will be able to assist with account-related questions.
We appreciate your understanding!

[eeserdar]

hello I don't have 2fa paskeys because I forgot to activate 2fa. what should I do to activate it? because I can't activate it because I can't log in to my account

[ceiletoiles]

hey @eeserdar

if you can't log-in in ur suspended account
try this: https://support.github.com/contact/cannot_sign_in

but first u have to logout from everywhere and then make sure to verify email of ur old account and tell ur issue to them

[IsThisMe01]

Yeah.. if something is wrong with your github account and things I would just message the support and see what they can do..