I can't find the option to cancel my subscription. I clearly remember unsubscribing, but I'm still being charged.

[lincyang720]

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Copilot Feature Area

Copilot in GitHub

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https://support.github.com/ticket/personal/0/3349302，I submitted a support ticket, but no one has responded or resolved my issue yet。Could you please provide me with the cancellation link, or assist me in canceling my subscription directly? please hurry up!!! thanks。I expect your team to provide an effective solution to this issue at the earliest.

[Akash1134]

Hi @lincyang720,

I understand you're facing issues with canceling your GitHub Copilot subscription and are still being charged despite trying to unsubscribe. I'm sorry to hear about your experience, and I'd like to help guide you through the process for canceling your subscription.

How to Cancel Your GitHub Copilot Subscription

Here are the official steps to cancel your GitHub Copilot subscription:

1. In the upper-right corner of any page on GitHub, click your profile photo, then click ⚙️ Settings
2. In the "Access" section of the sidebar, click 💳 Billing & licensing and then Licensing (new platform). Alternatively, click 💳 Billing and plans, then click Plans and usage (original platform)
3. In the "GitHub Copilot" section, select the Manage subscription dropdown on the right and then click Cancel subscription
4. Select Cancel Copilot Pro+/Copilot Pro to confirm that you want to cancel your plan at the end of the current billing cycle

After cancellation, you'll retain access until the end of your billing cycle, then automatically be downgraded to Copilot Free.

If You've Already Tried These Steps

Since you mention you've already tried to unsubscribe but are still being charged, here are some additional steps to take:

1. Check your previous confirmation emails - GitHub sends a confirmation email when you cancel a subscription. This can help verify if the cancellation was processed.

2. Review your billing history - Check if there's any record of the cancellation or if there are unexpected charges by going to:

   • Settings → Billing & licensing → Payment history

3. Support ticket follow-up - I notice you've already submitted support ticket #3349302. You can follow up on this ticket by:

   • Replying to the ticket confirmation email
   • Adding more details about when you attempted to cancel and any confirmation you received

4. Alternative contact methods for urgent resolution:

   • Contact GitHub Support directly through https://support.github.com/
   • Reach out via Twitter/X @githubsupport
   • For billing-specific issues, you can email [email protected]

Potential Reasons for Continued Billing

Some possible explanations for continued billing after cancelation:

• The cancellation didn't complete due to a technical issue
• You might have multiple subscriptions or accounts with Copilot enabled
• There could be a delay between cancellation and the end of your billing cycle

Best regards,

[SandorAlbert]

This is horrible and misleading/manipulative GUI design

[lincyang720]

Thank you for your reply. However, I haven't found the entrance to cancel my subscription according to your instructions, and I haven't received any confirmation email regarding the cancellation either. The emergency contact method you provided seems to only direct me back to the loop of submitting tickets rather than solving the problem instantly. I now hope to cancel my subscription quickly instead of dealing with the issue in this endless loop. To resolve this issue as soon as possible, I can send you my billing notification. Could you please help cancel my subscription directly in the backend? This will greatly save my time and energy. Thank you very much for your understanding and assistance! Best regards 在 2025-05-21 18:34:43，"Akash" ***@***.***> 写道： Hi @lincyang720, I understand you're facing issues with canceling your GitHub Copilot subscription and are still being charged despite trying to unsubscribe. I'm sorry to hear about your experience, and I'd like to help guide you through the process for canceling your subscription. How to Cancel Your GitHub Copilot Subscription Here are the official steps to cancel your GitHub Copilot subscription: In the upper-right corner of any page on GitHub, click your profile photo, then click ⚙️ Settings In the "Access" section of the sidebar, click Billing & licensing and then Licensing (new platform). Alternatively, click Billing and plans, then click Plans and usage (original platform) In the "GitHub Copilot" section, select the Manage subscription dropdown on the right and then click Cancel subscription Select Cancel Copilot Pro+/Copilot Pro to confirm that you want to cancel your plan at the end of the current billing cycle After cancellation, you'll retain access until the end of your billing cycle, then automatically be downgraded to Copilot Free. If You've Already Tried These Steps Since you mention you've already tried to unsubscribe but are still being charged, here are some additional steps to take: Check your previous confirmation emails - GitHub sends a confirmation email when you cancel a subscription. This can help verify if the cancellation was processed. Review your billing history - Check if there's any record of the cancellation or if there are unexpected charges by going to: Settings → Billing & licensing → Payment history Support ticket follow-up - I notice you've already submitted support ticket #3349302. You can follow up on this ticket by: Replying to the ticket confirmation email Adding more details about when you attempted to cancel and any confirmation you received Alternative contact methods for urgent resolution: Contact GitHub Support directly through https://support.github.com/ Reach out via Twitter/X @githubsupport For billing-specific issues, you can email ***@***.*** Potential Reasons for Continued Billing Some possible explanations for continued billing after cancelation: The cancellation didn't complete due to a technical issue You might have multiple subscriptions or accounts with Copilot enabled There could be a delay between cancellation and the end of your billing cycle Best regards, — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: ***@***.***>

[FaisalRana]

I'm facing the same issue and have received no response from GitHub in months. I canceled in October 2023 and was continued to be charged into 2025. I did not have access to GitHub for the majority of this time and am still trying to request a refund or get some form of response. What can I do to escalate this issue?

[SeanBannister]

Here's the cancellation link for others...
https://github.com/settings/billing/licensing

[shinybrightstar]

Hi @lincyang720 👋

Thanks for reaching out. I can see that our support team has removed the payment method from the account and processed a refund. Since the issue has been resolved, I’ll go ahead and close this discussion.

[BinWOLT]

Merhaba, bende benzer bir sorun yaşıyorum. copilot plan aboneliğimi iptal ettim ama hala aktif görünüyor. payment history den geçmişe baktım ve 10 USD kredi kartımdan tahsil edildiği halde orada görünmüyor. para iadesi copilot aboneliğimin tamamen iptal edilmesini rica ediyorum. Ayrıca kredi kartı bilgilerimi de sistemden kaldıramıyorum. desteğiniz için tşkler.