My account has been suspended. Please help me resolve this. Thank you，GitHub SMS Verification does not support china (+86) numbers

[1769586104]

Discussion Type

Question

Discussion Content

Dear GitHub Support Team,

I hope this message finds you well.

My account username is: zhangc00000
Registered email: [email protected]

My account has been suspended/blocked, and I am unable to complete the SMS verification required to access it. I am currently located in mainland China, where I cannot receive international SMS messages. As a result, I am unable to use the standard verification method to restore my account.

Please advise on the steps I should follow to restore my account safely.

Thank you very much for your understanding and support.

[mecodeatlas]

Thanks for posting in the GitHub Community, @1769586104!

We're happy you're here. You are more likely to get a useful response if you are posting your question in the applicable category, the Discussions category is solely related to conversations around the GitHub product Discussions. This question should be in the General category. I've gone ahead and moved it for you. Good luck!

[shinybrightstar]

Hi @1769586104,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

Note

For account related issues, GitHub Support requires that you contact them from the email address verified on that account. If you haven't already, please submit a request using this form:  https://support.github.com/contact/cannot_sign_in

When completing this step, you won't be required to sign in, but you will need to verify your email address. If you're currently signed into a different account, please sign out first before following the link.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!

[1769586104]

GitHub SMS verification does not support mainland China (+86) numbers, therefore it cannot be used: https://support.github.com/contact/cannot_sign_in. submit the form.