Need help recover my paid account

[yawar-ali]

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I have another account which i share with my team for our business development. Someone from the team kicked me out, my credit card and information is still in there. Is there a way for me to get it back ?

[vansh167]

GitHub can’t restore access to an account or organization through Discussions, but you can recover it through official Support — especially since your billing information is still attached.

Here’s what you should do:

1️⃣ Contact GitHub Support directly:
https://support.github.com/contact

2️⃣ Choose Account & Billing → Billing Support.

3️⃣ In your ticket, include:

• The username or email of the account you lost access to
• The last 4 digits of the credit card on the subscription
• The billing address on the card
• Any transaction IDs or receipts you still have

4️⃣ Support can verify ownership through billing information and restore your access, even if someone removed you from the team or org.

No one in the team or repo can resolve this — only GitHub Support has the ability to verify identity and reassign account/billing ownership.

Open a support ticket as soon as possible and they’ll guide you through the recovery steps.

[Nixxx19]

Hey! @yawar-ali

Besides contacting GitHub Support, there are a few more things you can check or try:

✅ Additional things you can do

• Check for any still-logged-in sessions on another browser or device.
  If one exists, you may be able to re-add yourself or update billing.
• Look for 2FA backup options (recovery codes, backup device, authenticator app).
  These can let you regain access without Support.
• See if you still have SSH keys or PATs that were linked to the account.
  These can be used as proof of ownership when talking to Support.
• Gather all ownership evidence (receipts, card details, billing address, commit history, repo names).
  It helps Support verify identity faster.
• Open the Support ticket quickly — the sooner you do it, the easier it is for them to match billing info and restore access.

❌ What won’t work

• Community members or team members cannot restore ownership.
• Discussions cannot modify accounts.
• Deleted accounts can rarely be recovered.

Bottom line

GitHub Support is the only way to restore access, but any extra proof you provide (billing info, receipts, recovery methods, old sessions) will speed it up.

[mecodeatlas]

Thanks for posting in the GitHub Community, @yawar-ali!

We're happy you're here. You are more likely to get a useful response if you are posting your question in the applicable category, the Profile category is solely related to conversations around the GitHub product Profile. This question should be in the General category. I've gone ahead and moved it for you. Good luck!