Accessibility is a fundamental concept, ensuring that no one is excluded from participating in society on the basis of a disability. Historically, our efforts focused on removing physical impediments, such as architectural barriers or the need for specialised assistive hardware. However, the rapid advancement of the digital age has introduced complex new information barriers. The challenge is clear: how can accessibility development keep up with this trend? More importantly, can the rise of powerful AI technology be leveraged to bridge the information divide rather than widen it? This post explores these questions by examining the practices of leading Chinese technology firms like OPPO, Vivo, Xiaomi, and HONOR.
The Era of Multimodal Interaction
The mobile phone remains a key portable terminal in our daily lives, and there is a consensus among Chinese tech firms that multimodal interaction is the next frontier. This technology vastly enriches the ways users see, hear, and touch, allowing information to be flexibly translated across different sensory channels to bridge the information divide. Vivo, for instance, believes that intelligent devices act as “external organs” for users. Their feature, “Vivo 看见” (Vivo See), assists users with visual impairments by describing real-world scenes in detail. It can enable a user to confidently visit a flower shop to buy red carnations or, as shown in recent demos, identify exactly how much of a birthday cake has been eaten and where it has been cut.
(Source: Vivo看见)
(Sentences on the picture: “How much of the cake was cut off?” “There is a triangular area at the bottom right corner of the cake that has been cut off, while the rest of the cake is intact.” )
Innovating for Situational and Environmental Barriers
(Source: Google Images)
These innovations extend beyond permanent disabilities to address situational barriers encountered by diverse users. For example, a solitary woman can protect her privacy by using an AI function to reply to calls with a man’s voice, instructing a delivery to “put the takeout outside the door”. Furthermore, new device forms like foldable phones are creating new possibilities: a half-folded device can use the outer screen as a “translator” for displaying information, while the inner screen communicates with the user via lip-reading and gesture recognition. Moreover, by leveraging these multimodal capabilities, more natural multisensory information transfer is being achieved through devices like bone conduction headphones, precise haptic feedback (such as watch vibrations), and holographic projection, enhancing the user experience across various accessibility needs. In the home environment, Xiaomi has established an integrated product series centred on the AI robot “Xiao Ai.” This allows users to interact with furniture and appliances via voice or gesture, providing real-time subtitles for those who cannot hear and scene descriptions for those who cannot see, effectively extending accessibility across the entire house.
(Source: Google Images)
Embedding Inclusion into Business Strategy
The vision of accessible products cannot be realised without embedding it into business strategies. Chinese firms are recognising that inclusion is a driver of value, not just a cost centre. OPPO, for example, is developing a “千人千屏” (A Unique Display for Every User) experience. By leveraging AI to tailor digital interfaces to the needs of every individual, they are aligning with the principle of inclusive design, which is meeting the diverse needs of a wider range of users to increase utility and market appeal. Similarly, HONOR has established a dedicated accessibility R&D group to coordinate cross-departmental efforts and actively invites users to participate in design. Notably, they set up accessibility experience booths at product release conferences to enhance employee awareness of these achievements.
The Ecosystem and the Reality Check
Advancing accessibility requires an industry-wide effort. Vivo has taken significant steps by integrating industry and academia, collaborating with organisations like the China Disabled Persons’ Federation (CDPF), China Association of the Blind (CAB), and universities to gain a deep understanding of users’ needs. In 2024, they freely opened their AI capabilities to developers serving users with disabilities, with daily average calls reaching 2 million, covering many non-Vivo terminal enterprises.
The Other Side of the Coin
However, while these developments are impressive, we must be cautious and look beyond the technological optimism. Are these solutions truly accessible to everyone? Many of these advanced multimodal features rely on the powerful processing capabilities of high-end flagship devices, potentially excluding users in low-resource settings who rely on budget devices. Furthermore, features that constantly analyse the environment via cameras, while helpful for navigation, raise significant questions about data privacy. There is also the risk of AI hallucinations. In a casual setting, a wrong description of a cake is fine. But in a navigational or medical context, an AI hallucination could be dangerous.
Conclusion
The essence of product accessibility lies in empowering people and enabling everyone to equally enjoy the life brought by technology. Chinese tech firms are actively tackling these challenges by focusing on AI-powered terminal innovation, embedding inclusive design into commercial strategy, and building open ecosystems. These efforts promise to promote digital equality, but the journey is far from over. As we celebrate these advancements, we must remain vigilant about the structural challenges of cost and privacy to ensure technology truly bridges the divide.
Acknowledgements
The cases presented in this blog are mainly derived from the roundtable discussion of the 7th Technology Accessibility Development Conference (2025TADC), Beijing, China.
Further reading
- DESA (2013) Accessibility and Development: Mainstreaming disability in the post-2015 development agenda. New York: UN-Department of Economic and Social Affairs.
- Dritsas, E. et al. (2025) ‘Multimodal Interaction, Interfaces, and Communication: A Survey’, Multimodal Technologies and Interaction, 9(1), p. 6. Available at: https://doi.org/10.3390/mti9010006.
- Gilbert, R.M. (2019) Inclusive Design for a Digital World: Designing with Accessibility in Mind. Apress.
- Jaeger, P.T. (2022) Disability and the Internet: Confronting a Digital Divide. Boulder: Lynne Rienner Publishers (Disability in Society). Available at: https://doi.org/10.1515/9781626371910.
- Makuwira, J. (2022) ‘Disability-inclusive development’, in The Routledge Handbook of Global Development. Routledge.
- Persson, H. et al. (2015) ‘Universal design, inclusive design, accessible design, design for all: different concepts—one goal? On the concept of accessibility—historical, methodological and philosophical aspects’, Universal Access in the Information Society, 14(4), pp. 505–526. Available at: https://doi.org/10.1007/s10209-014-0358-z.
- Raja, D.S. (2016) Bridging the Disability Divide through Digital Technologies. Background Paper for the 2016 World Development Report: Digital Dividends. World Bank.



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