Posts Tagged ‘staff’

Meet Excalibur Rentals!

So I figured it was probably time to introduce everyone *giggles* So this is all about the Excalibur Rentals Staff!

Excalibur Rentals has been in business since 2005 and strives to offer the best rentals in Second Life for any and all needs. Excalibur Rentals is breedable friendly, and we love all of our renters. Here you will feel like family and like you belong. Excalibur offers live customer service 24/7 as well as other perks for our renters. We offer Mainland parcels as well as Estate Islands both in mature and adult regions, so we will always have you covered from small parcels to call home to huge ones that you can have any and every business on.

Excalibur Rentals also hand picks the staff that works with all of our amazing renters. Each and every agent goes through certain testing to make sure they are up to the standards that have become Excalibur, they are also even after being hired, still tested to make sure they are performing up to the bar. Agents are asked if they have customer service skills right off the bat for both real life and second life, but that’s no where near all they’re asked about. They are put through many questions and a long interview to make sure we are giving you the very best. So who are these agents? Well let me introduce you to each one, and the owners too!

OWNERS:
Tyr Sartre & Atiya Morrison

GENERAL MANAGER:   Fenris Ash

ASST GENERAL MANAGER:   Snow Alchemi

AGENTS:

Morticia Nosferatu (troubleshooter)

Mysieharclay

FaythDuke aka Talia

Dex101 aka Dex

amerie06 aka Angel

Firestorm Serendipity (troubleshooter)

Excalibur Excellence – Renting Made Easy

So I wanted to take a minute to tell you all about this awesome rental agency within Second Life. Excalibur Rentals is simply put, amazing. You haven’t heard about Excalibur Rentals? Have you been living under a virtual rock?! Let me tell you about these guys okay?

 

Excalibur Rentals has been in business for over a decade. Literally in Second Life, in business for over a decade. Remember guys, a decade is 10 years. So of course they have to be pretty awesome to last so long right? They halso have top notch customer service, and no I’m not just saying that because I really liked my experience, but I’ll get to that here shortly. Their CSR Staff simply put are amazing, from the owners and managers all the way down to the agents. Of course while these are great, it means nothing without the land right? The land is GORGEOUS! Simply amazing, and super pretty, no matter the type of land you want or need.

 

Excalibur offers both Mainland AND Estates at a very reasonable and affordable price. With Excalibur Mainland is currently being rented at L$.95 per prim, and waterfront Mainland is being rented at L$1 per prim. Can you really beat that? Estates are currently renting for L$1.28 per prim. Again, this is an awesome deal for any person on the grid looking for a new place to call home.

 

So now, I told you earlier the talk on CSR wasn’t just because I really enjoyed my experience right? Well that is completely the truth of the matter. A friend of mine told me about Excalibur Rentals when I was looking for a new place to put a club. Of course being a new business I didn’t want to pay loads and loads of tier each week, especially when it takes a while to build a network and get your name out there. So I checked in with Excalibur to see what they may or may not be able to offer. I was very quickly greeted by an agent, and asked about requirements I might have for my land needs. Talk about a fast reply right? I no more than said I had a question and my inbox was pinged by the agent. She took the time to inquire about needs and wants and then had two options to show me, so of course I took that teleport to check it out. Now this was my first experience with them as a renter, or potential renter, and frankly I hated it. Yes, I realize how that sounds, but bear with me. The agent, I suspect was new, and wasn’t completely at ease she had to have me hold a lot and ask her boss for help {which I do not rant about, because we’re never going to learn if we don’t ask for help when we need it}, but the real reason I was unsatisfied was I was given incorrect information. I went home quite bummed out, but the agent did tell me she would keep looking and get back to me. So a couple of days later I asked again for an agent or manager. I got a different agent, and he showed me three places that would fit the bill for what I needed. Now, at this point I was looking for not only club land, but new land for my home and horses so I was literally shown THREE OPTIONS for each one. Then and there I found land for each thing I needed. The estate land, for the club, was going to need to be terraformed. Now, I have NEVER done this, but the agent was SUPER nice and did it FOR ME! I do so looooooove when people help me out, and this was a life saver. Also, not really part of his job! I also found out that the issues I’d had the first time were mixed up information that turned out to be wrong, and this second agent said so many times that he was sorry for the bad experience with the first agent. Super sweet right?

 

Another experience I’ve recently had with Excalibur Rentals comes through a very dear friend of mine. She decided it was time for a new house, and completely fell in love all over again with something in her inventory. However, it was a tad bigger than the current parcel she was on. So she shot a message to the staff asking for help. Not only did the general manger come over, she suggested a TON of options, one of which included moving to another parcel. My friend was shown two options to check out at her leisure AND told to rez the house she wanted to use to make sure it would be a big enough parcel. How’s THAT for making sure the customer is happy?

 

So needless to say my other half and I  are now with Excalibur Rentals as a renter, and completely happy.  The rental agent that got us into being renters lives on the estate sim, and quite often asks how we’re doing and how soon the club will be open. He has never stopped being helpful either. Which honestly I really like, makes me feel super valued, which really is what we ALL want in a rental company. We don’t want to feel like just another linden resource, but feel human and with Excalibur Rentals that is exactly what we have gotten. So if you are looking for land, or just want to REALLY move now that you’ve read this. Hop on over to the rental office of Excalibur Rentals. You will NOT be sorry. Excalibur Rentals – Office