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For assistance with Fitbit health and fitness features on your Google Pixel Watch, including heart rate and heart health, exercise, and sleep, visit help.fitbit.com

Steps to take before you give away or trade in your Google Pixel Watch

Use these steps to remove your personal information from your Pixel Watch before giving the watch to its new owner.

We also recommend that you delete your eSIM from your watch to avoid access to your texts and phone calls, which is similar to removing a physical SIM from your phone.

Tip: Make sure that your Watch plan has been cancelled after you erase the eSIM.

Before you give away or trade in your Pixel Watch

Step 1: Back up your Pixel Watch data

Back up your existing watch

Before you make any changes, we recommend backing up your existing Pixel Watch so that the settings and other data are saved.

Important: Backup can take up to a few days to complete so make sure that you back up your watch a few days before you begin the transfer process.

  1. Make sure that your watch is connected to Wi-Fi and place your watch on its charger.

  2. On your phone, open the Google Pixel Watch app Google Pixel Watch.

  3. Tap Google and then Backup and then Turn on.

Step 2: Use the watch's Settings menu to delete your data and eSIM from the watch

Reset from your Google Pixel Watch's settings menu

  1. Fully charge and power on your Google Pixel Watch.

  2. On your Google Pixel Watch, swipe down and then tap Settings .

  3. Tap System.

  4. Scroll down and tap Disconnect and reset and then Erase eSIM and then Confirm .

Tip: When you reset your watch to factory settings, all apps, settings and data are erased. Make sure that you back up all your data before you proceed.

Step 3: Connect and restore your backed-up data to a new watch

Connect a new watch to your phone

  1. On your phone, open the Google Pixel Watch app Google Pixel Watch.

  2. If you've had a previously paired watch, scroll up and tap the two watches icon called 'Show my devices' and then Add watch.

  3. Select the backup that you want to restore when you set up your Google Pixel Watch.

  4. If you had a passcode on your old Pixel Watch, enter it on your new watch.

  5. Keep your new watch on its charger and tap OK. Your new watch will automatically restore the apps, data, settings, watch face and tiles that were set on your old watch.

 

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